Patients & Visitors
Welcome to St. Peter's Health Partners
At St. Peter’s Health Partners, we are dedicated to offering high-quality, compassionate care. For your convenience, we have gathered some important resources that may be useful for our patients, their families, and caregivers.
Convenient online scheduling
Making a primary care appointment has never been easier.
Visitation Policies
At St. Peter’s Health Partners, our patients are at the heart of our mission. We understand the separation of patients and their loved ones during a hospitalization can cause significant stress and anxiety.
Due to the declaration of Flu season by the NYS Department of Health, St. Peter’s Health Partners is updating our visitation policy. These restrictions are intended to help limit the transmission of these viruses and protect the health and safety of patients and the professionals who provide their care during the outbreak.
Central Registration
St. Peter’s Hospital Patients
Central Registration at St. Peter’s Hospital has now centralized for the following service areas: diagnostic imaging, endoscopy, nuclear medicine, cardiac cath, EP lab, cardiac/vascular surgery, and outpatient lab. Central Registration for these areas are now located on Main Street in the former Pre-Admission Testing space, which is on the first floor just past the information desk and before the food court. Central Registration at St. Peter’s Hospital can be reached at 518-525-1946.
Samaritan Hospital Patients
Central Registration is located in the Lally Pavilion on the first floor of the hospital. It has a separate entrance on Peoples Avenue. Central Registration at Samaritan Hospital can be reached at 518-326-7517.
Patient Rights
As a patient in a hospital in New York State, you have certain rights consistent with law. The following documents outline your rights as a patient and/or the parent of a patient:
- Language Interpretation
- Parents Bill of Rights (English)
- Parent Bill of Rights (Spanish)
- Patient's Responsibilities
Patient Experience
Please contact our Patient Experience team with any concerns or complaints about any St. Peter's Health Partners hospital or provider office.
- Hospital Complaints: 518-525-1192.
- Provider Office Complaints: 518-525-6654
- General Patient Experience Complaints: 518-525-1192 (Please use this number if your complaint has not been resolved through your nurses and doctors office.)
You may also contact Patient Experience via email: PatientExperience@SPHP.com.
If hospital staff are not able to resolve the problem, you may contact the New York State Department of Health by mail or phone. You may call the toll-free number, 1-800-804-5447, or you may file a complaint in writing and send it to:
New York State Department of Health Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237
Questions or comments: hospinfo@health.state.ny.us
Language Access Program (Interpreter Services)
315 South Manning Blvd., Suite 6541, Albany, NY 12208
518-525-6771